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Front Desk Manager

Full Time
Yerevan
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What we require

We are looking for a Front Desk Manager with a top-notch customer service skill to manage the operations of the hotel in a daily basis.

Required qualifications:

  • High proficiency in speaking and writing Armenian, English and Russian languages,
  • Customer service drive with outstanding communication and active listening skills,
  • Excellent problem-solving and multitasking skills,
  • Ability to learn and orientate quickly,
  • Positive, pragmatic, professional attitude with good interpersonal skills,
  • Time management skills.
“Competitive salary, working experience with high qualified specialists, career development and involvement in future property projects.”
What you’ll be doing

  • Attend all guests approaching the front desk in the procedure of check-in/check-out,
  • Process all payment types such as room charges, cash, checks, debit, or credit,
  • Manage any guest complaint in a professional manner, by resolving it and making
    sure the guest is satisfied and recording it,
  • Ensure that all rooms are available to the Housekeeping and other departments in
    due,
  • Coordinate and supply guests with directions, information regarding property and
    local areas of interest, maintain information on prices, rates, specials, packages,
    programs, etc,
  • Run daily reports (number of arrivals, departures), identify special requests, and
    check the accuracy of reports,
  • Display a high level of integrity and professionalism in both dealing with guests and
    employees,
  • Follow all policies of the company.

All interested candidates are welcomed to apply by sending CV to careers@fymman.com email address specifying ‘’Front Desk Manager” in the subject line.

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